02191309289Tehran, Jordan, PAM Tower, Unit 5
MegaPardaz — Smart Architecture Solutions
MegaPardaz software

Operations, Services and Maintenance Software

MegaPardaz Operations and Maintenance manages service requests, equipment maintenance, tickets, SLAs, physical security, operational events and site health in one system.

Request a DemoContact Sales
Key capabilities
8
Subsystems and modules
8
Integration with other MegaPardaz software
6

What it is

Controlled, preventive operations

Service requests are tracked against SLAs, preventive and corrective maintenance is planned, and the health of sites and equipment is monitored live.

  • Records, assigns and tracks service and breakdown requests through to resolution.
  • Plans preventive maintenance to reduce unexpected breakdowns.
  • Defines service time commitments and warns when they are breached, keeping service quality consistent.

Problems it solves

Equipment failures and service issues are reactive and costly

Without preventive maintenance plans and SLAs, breakdowns are handled reactively, downtime grows and maintenance costs get out of control.

  • Service and breakdown requests are handled by phone and message and follow-up is forgotten.

  • Maintenance is reactive, and sudden breakdowns stop operations.

  • Work is assigned to technicians manually and management can’t see the status of each request.

  • Service time commitments aren’t tracked, and delays exceed acceptable levels without warning.

  • Maintenance history isn’t recorded, so repair-or-replace decisions are made without data.

Key capabilities

01

Service requests

Record and track departments’ operational requests with priority and SLA.

02

Preventive maintenance (PM)

Periodic maintenance plans for equipment based on time or usage.

03

Corrective maintenance (CM)

Breakdown management, repair tickets and consumable parts.

04

Facilities management

Buildings, spaces and utilities and the requests related to them.

05

SLA and prioritization

Service levels, response times and automatic escalation.

06

Physical security and incidents

Record physical-security incidents and operational events.

07

Site health

Monitor the condition of sites and equipment and identify operational risk.

08

Asset and inventory links

Equipment linked to assets and spare parts linked to inventory.

Subsystems and modules

  1. 01Service requests
  2. 02Facilities management
  3. 03Security and incidents
  4. 04Maintenance
  5. 05Repair tickets
  6. 06SLA
  7. 07Operational events
  8. 08Site health

Core operational flows

Flow 1

Request to service

  1. Log request
  2. Prioritize and apply SLA
  3. Assign to technician
  4. Complete and record
  5. Close with approval
Flow 2

Preventive maintenance

  1. Periodic plan
  2. Issue work order
  3. Perform inspection
  4. Record results and parts
  5. Update equipment health
Flow 3

Breakdown to repair

  1. Log breakdown
  2. Repair ticket
  3. Supply parts from inventory
  4. Repair
  5. Return to service

Management controls

  • Technician workload view

    Managers see open work orders and tickets per technician and site.

  • SLA policy setup

    Priorities, response times and escalation levels are defined centrally.

  • Maintenance plan approval

    Preventive plans and major repairs pass through managerial approval.

  • Location-based responsibility

    Each site and operational identity has a clear owner in the location hierarchy.

Reports and dashboards

  • Requests and SLA report
  • Maintenance cost report
  • Equipment downtime and failure report
  • Preventive maintenance report
  • Security incident report
  • Operations dashboard
  • Maintenance dashboard
  • SLA and ticket dashboard
  • Site health dashboard

Integration with other MegaPardaz software

  • Inventory & Supply Chain
  • Fixed assets
  • Office Automation & Workflow
  • Business Intelligence & Management Dashboards
  • Document management
  • Organizational structure & roles

Security, access and audit

  • Role-based access control (RBAC) down to menu, data and record level
  • Full per-company data isolation with a multi-tenant architecture and dedicated databases
  • Audit trail for every sensitive operation (create, edit, delete, approve)
  • Multi-step approval chains and a shared cartable across departments

Automation and workflow

  • Scheduled work orders

    Preventive plans generate work orders automatically when due.

  • Escalation on breach

    Requests approaching or breaching their SLA are escalated and notified.

  • Parts consumption

    Parts used in repairs are deducted from inventory automatically.

  • Asset history update

    Completed maintenance is recorded in the equipment’s asset history.

AI and BI

  • Equipment failure prediction based on trends
  • Intelligent ticket prioritization
  • Identification of high-risk sites and equipment

Business benefits

  • The status of every service and repair request is visible to the teams involved in real time.
  • Preventive maintenance reduces unexpected operational stoppages.
  • Assigning work to the right technician shortens response times.
  • SLA breach alerts prevent hidden delays.
  • Fewer sudden breakdowns reduce emergency repair costs and downtime.
  • Planned maintenance extends equipment life.
  • Cost history analysis makes repair-or-replace decisions more economical.
  • Workload management makes better use of service resources.

Who it is for

  • Factories and manufacturing plants
  • Facility service companies
  • Multi-site organizations
  • Logistics and warehouse centers
  • Large office complexes

Primary user roles: Operations director, Maintenance manager, Maintenance technician, Technical support specialist, Facilities manager, Organizational services specialist, CEO, Branch manager

Frequently asked questions

Does it support preventive maintenance?

Yes. Periodic maintenance plans based on time or usage are supported, with automatic work orders.

Are SLAs tracked?

Yes. Response and resolution times are defined for each request and escalated when late.

Are repair parts supplied from inventory?

Yes. Parts used in repairs are linked to warehouse stock.

Is site health monitored?

Yes. The condition of sites and equipment is monitored live and operational risk is identified.

Is it connected to assets?

Yes. Equipment is linked to the assets module and maintenance is recorded in the asset history.

See this software on your organization’s real scenarios

We run a demo session based on your organization’s actual processes.

Request a Demo

Talk to the MegaPardaz sales team about plans, deployment and pricing.

Contact Sales